Contact Us

Technical Support

Students

Please contact your institution’s Support Contact for your product. This name and email is available within the system’s help section. Please note FERPA guidelines require all student communications to be directed through your institution. Additionally, you also have access to help manuals in the system that are geared towards specific functionality and questions. Technology issues specific to your personal device (laptop, desktop, mobile devices) should be directed to your institution’s IT department.

Instructors

Please contact your institution’s Support Contact for your product. This name and email is available within the system’s help section. Additionally, you also have access to help manuals in the system that are geared towards specific functionality and questions. Technology issues specific to your personal device (laptop, desktop, mobile devices) should be directed to your institution’s IT department.

Preceptors

Please contact the student’s institution’s Support Contact for your product. This name and email is available within the system’s help section. Additionally, you also have access to help manuals in the system that are geared towards specific functionality and questions. Technology issues specific to your personal device (laptop, desktop, mobile devices) should be directed to your institution’s IT department.

Support Administrators

Please utilize the admin support functionality in your product to submit support tickets and work requests. Tickets and Work Requests are automatically routed to our US based support team members that have expertise with and knowledge of your specific implementation. This ensures the quickest response times. You can access the support admin system by clicking on your name followed by “Support Admin”.

Tickets: Tickets should be submitted for requesting help with existing functionality, reporting bugs and if you are experiencing technical difficulties. When you submit a ticket you can specify one of the following priorities:

High: Significant functionality affected. Affecting all users. Limited to no workarounds. Response within 2 hours. Additional resources outside of normal business hours within reasonably necessary.
Medium: Questions or help with a feature or general issue requested. Response within 1 business day.
Low: Informational or low impact issue. Response within 2-3 business days.

Work Requests: Work Requests are for Custom Functionality, Configuration requests, Training, Consulting and other similar requests. These are sent to the appropriate team that will take a look and provide a quote that can be approved.